You will be welcomed by volunteers to discuss your needs and prepare your food parcel.
“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”
We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through the door of a foodbank. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
Meeting your needs
Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.
Preparing your food
Whilst your food parcel is being prepared, a volunteer will offer you a warm drink and a home-made cake or similar. They will also be available if you would like to have a chat. Your food parcel will be packed into supermarket carrier bags. If you prefer to bring your own bags those can be used instead. You may find it helpful to bring a shopping bag or suitcase on wheels if you have one!
Practical guidance and support
Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis. There is usually a Citizen’s Advice worker available in our foodbanks Mondays to Fridays and on alternate Saturdays. If you are an LBHF resident – do ask to speak to a CA worker.