Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

To collect a food parcel from the Foodbank, you will need to be referred.

If you are struggling and need an emergency food parcel, please contact your key worker (if you have one), your GP, Health Visitor, the school your children attend (if you have them) or your housing officer, or any other organisation that you may already engage with for support and/or advice to request a referral. It is their decision, based on their knowledge of you and your situation, to decide whether to refer you or not, to the Foodbank.

If you don’t know who to contact to request a referral, then please talk to H&F Citizen’s Advice – see below.

1. Get in touch with us.

Alternatively, please call or email our foodbank so that we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

A referral agency will discuss your situation and supply you with a foodbank voucher when appropriate to do. Remember, this is a decision that they will make. We do not make referrals into the Foodbank.

If you can’t afford food, you can call 0808 2082138 (freephone) to speak to a trained and independent Citizens Advice agent (Monday to Friday, 9am to 5pm). Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. 

Alternatively, please call 0207 745 6464 to speak to the Local Support Payments Team who may issue you with a food bank voucher based on your circumstances and status. They can provide a range of support such as grants for furniture or white goods etc based on an assessment by phone.

3. Come along to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. Due to Covid we are (temporarily) unable to offer drinks, snacks/light meals, but our volunteers will still be there to make sure you are looked after once you arrive. At this time, we are accepting referrals by email (we’re not using our red voucher system at the moment) and our volunteers will check for this referral when you arrive. Our volunteers will then work with you to ensure that we are able to put together a suitable food parcel for you and your family.

A Citizen’s Advice worker is in each Foodbank Centre every weekday and alternative Saturday’s. The H&F Law Centre is present every Tuesday morning in Fulham.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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