About

About our foodbank

Our foodbank was originally founded by Daphine Aikens and a small team of people who also had a heart for vulnerable people in our community (Thank you Andy, Elizabeth, Charlie and Stuart!) in 2010.

With the support of local churches and the wider community, we opened our doors for the first time in Fulham, in June 2010. Little did we know how busy we would become. In October 2012 we launched our second Foodbank Centre at St Simon’s Church on Rockley Road, and our third Centre in February 2016 at 75 Bloemfontein Road. We are now open eight times a week to people who’ve been referred to us.

The Hub @ 75 Bloemfontein Road is now a drop in centre, funded by H&F Council where our staff and volunteers welcome local residents and support with digital skills, access to local services and help guide people to the support and assistance they need. We run a number of projects from The Hub, such as Fuelbank Foundation vouchers, Alexandra Rose fresh fruit & veg vouchers which adds to the wraparound support we offer in addition to addressing the need for food.

We take great care to ensure that anyone visiting one of our Foodbank Centres is welcomed and treated with the dignity that everyone deserves.  Homemade snacks and hot/cold drinks are available free of charge to visitors whilst our volunteers go through their packing lists with them.  We like to give our clients as many choices as possible whilst ensuring that they will have enough food to prepare up to 10 nutritionally balanced meals for themselves and any dependants.  As well as food, we also offer toiletries, feminine hygiene products, cleaning products, pet food and baby items when available.

During the winter months, we normally have a range of good quality, clean, second-hand coats available, and other clothing items may also be available too – please ask!

We are pleased that we are also able to offer support from a Citizen’s Advice caseworker, who are on hand during each foodbank session (Mondays to Fridays and on alternate Saturdays) to meet with clients to try and help resolve any underlying issues which have led to a foodbank referral.

Law Centre solicitors are on hand every Tuesday during opening hours in Fulham.

FoodForThought – our mental project in partnership with Anchor Counselling, is available to Foodbank clients. This project offers up to 6 free appointments with a professional BACP or UKCP accredited psychotherapist.  Most of the people using this service have self-referred.  This project is currently funded by the POT Family Trust.  We hope to secure further funding to extend this project.

We run an Art Club every Friday morning at Parkview Medical Centre 11am to 1pm.  All materials are supplied.  The group is facilitated by an NHS Art Therapist.

We are grateful for, and rely on support from Grant-making bodies, Churches and other places of worship, as well as local and national businesses, individuals, and H&F Council.

We were one of the first foodbanks in London and are proud to be a fully paid up Member of the Trussell Trust Foodbank Network.  As a Member, we are able to access valuable information, advice, and support when needed.

Making A Complaint

Hammersmith & Fulham Foodbank is committed to delivering a high standard of service to anyone who engages with our work.

We believe that the best way to improve our service is by learning from the people who use it.  We welcome comments, compliments and complaints from clients, referral agencies, volunteers and anyone else we come into contact with in our work. These help us to see what we are doing well and where we can make improvements.

We aim to promote an environment where people are encouraged to raise and discuss issues informally and, where necessary, seek solutions to prevent them developing into problems or complaints.

However, we recognise that there may be situations where people are not happy with the outcome of an informal discussion or feel that the issue needs to be taken further.  In these cases, the Hammersmith & Fulham Foodbank has a complaints procedure so that we can work towards a resolution in a fair and transparent manner.

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