Delivery Only Model – Foodbank Centres closed

16th April 2020

Due to Coronavirus, we moved to a Delivery Only Model in March 2020.  This is in line with guidance regarding social distancing and keeping people safe by reducing the need to leave our homes. Although we would like to open our Foodbank Centres, the number of people needing parcels at this time is so great, that we do not feel that we would be able to guarantee the safety of visitors if we were to remain open in a cafe-style setting.

If you can’t afford food, you can call 0808 2082138 (freephone) to speak to a trained Citizens Advice agent (Monday to Friday, 10am to 4pm).  Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly for information about how to make referrals (or check your inbox!).

Alternatively, please call 0207 745 6464 to speak to the Local Support Payments Team ( who may be able to issue you with a food bank voucher after a short assessment.


H&F CAN – volunteer network of support for vulnerable residents during the Coronavirus pandemic. Do you need urgent support with shopping, loneliness or isolation? Or are you worried about a friend, neighbour or relative? H&F CAN offers support to residents who don’t have friends or family close by to help with a taskforce of volunteers.

Phone:          0800 145 6095 (Free 8am to 6pm)          Email:           [email protected]

H&F CITIZENS ADVICE on benefits, debt, employment and housing

You must live, work or studying within the borough of Hammersmith & Fulham.

Please include your Full Name, Postcode and Phone Number.

Email: [email protected]

H&F LAW CENTRE legal advice re housing, benefits, employment etc

Instead of face to face enquiries, you can get in touch for support with legal advice by phone or email:

Phone:          0203 880 1727                    Email:           [email protected]


Richmond Fellowship telephone check service for vulnerable people suffering from various mental health issues

If you or someone you know needs help during this difficult time, please visit:



For those subjected to domestic abuse, sexual violence, stalking, forced marriage, child exploitation and more, with specialist support for BME & LGBTQ+ communities.

Phone:          0208 741 7008 (Monday-Friday, 10am to 6pm) Translators Available

Out of hours, call the Domestic Abuse Helpline 0808 2000 247.

SAMARITANS HELPLINE If you need someone to talk to, the Samaritans will listen.

Call anytime, day or night.

Phone:          116 123 (free)

Email:           [email protected]

Crosslight Advice – Debt, rent arrears, utility debt, loans/credit cards, benefits

Call Crosslight to have a phone appointment with one of their debt advisers. 

Phone:              020 7052 0318                 Website:


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